Privacy Policy & Accessibility

Privacy

A practical overview

This policy applies when you browse Hard-Star Threading, place an order, contact us, or receive a store email. It does not control the independent privacy practices of services such as Stripe, Cloudflare, or USPS.

We keep data collection focused on running the store. Public shopping does not use an advertising profile. Your cart and recently viewed products are stored in your browser so those choices can remain available on your device.

What we receive

Information we collect

• Order and contact details: name, email address, shipping address, items ordered, order totals, and fulfillment information.
• Payment records: payment status and provider references. Stripe handles card details on its secure checkout; Hard-Star does not receive or store your full card number.
• Customer messages: information you send when asking a question, requesting support, or discussing an order or return.
• Device-stored shopping data: cart contents and recently viewed product identifiers kept in local browser storage.
• Security and technical data: IP address, browser and request details, timestamps, and security events that Cloudflare and Hard-Star use to keep the service reliable and resist abuse.

Staff access

Authorized employees use secure accounts and session cookies to access the administration area. Staff security records are separate from normal public browsing and are used to protect store operations.

Purpose

How information is used

• Validate inventory, prices, checkout details, and payment status.
• Process, pack, ship, and support customer orders.
• Send transactional messages such as confirmations, shipping updates, and customer-service replies.
• Send announcements or promotions when appropriate and provide a way to stop promotional messages.
• Prevent fraud, investigate security events, debug problems, and maintain reliable service.
• Meet legal, accounting, tax, dispute, and recordkeeping obligations.

Store operations

Service providers and disclosure

Hard-Star shares information only when it is needed to provide the store or when the law requires it. Current service providers include:

• Cloudflare for website hosting, security, storage, database services, and store email delivery.
• Stripe for secure payment processing and payment verification.
• USPS or another carrier for postage, shipping, tracking, and delivery.

Information may also be disclosed to comply with valid legal process, protect customers or the store, investigate fraud, or support a future business transfer where privacy obligations continue to apply.

Retention and security

Records are retained only as long as reasonably needed for orders, support, security, accounting, disputes, and legal obligations. Hard-Star uses access controls, encrypted connections, role-based administration, provider-side payment handling, and security logging. No online system can promise absolute security.

Control

Your choices

• You can clear your cart and recently viewed data through your browser's site-data controls.
• You can ask to stop promotional email. Transactional order messages may still be sent when needed to complete a purchase.
• You can contact us to ask about, correct, or request deletion of personal information. Some records may need to be retained for legal, fraud-prevention, accounting, or dispute purposes.

Privacy rights vary by location. We will review a request, verify it when needed, and respond according to applicable law. Hard-Star is not directed to children under 13, and we do not knowingly collect their personal information.

Accessibility

Shopping should be usable

Hard-Star Threading is working toward an inclusive experience for customers with different visual, hearing, mobility, and cognitive needs. Our ongoing accessibility target is the Web Content Accessibility Guidelines (WCAG) 2.2 Level AA.

The website includes keyboard navigation, visible focus styles, descriptive labels and image text, responsive layouts, reduced-motion support, accessible status messages, and form errors that do not rely only on color. We test these features as the storefront changes.

Need another format or assistance?

If a page, product detail, checkout step, or document is difficult to use, contact us. Tell us the page, what you were trying to do, and the browser or assistive technology involved when possible. We will work with you on an accessible alternative and use the report to improve the site.